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We are here to address all your challenges related to telecommunication as well as your customer relationship.
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About Us
We are a complete telecom solution provider that provides all your present and future business communication needs. During our 25 years of travel in providing telecom solutions to various industries from conventional EPABX / intercom to Software based IP solutions, we have got repeated businesses, which speaks volumes of our commitment to our esteemed customers.Our business includes comprehensive software solutions for setting up CRM ,Call Centers ,Whatsap Connect , software-based IP PBX for Corporates, SMEs with IVR, Voice Logger and audio conferences, and intercom for apartments.
Our objective is to increase customer satisfaction improve customer loyalty
- Understanding your requirements
- Answering all your challenging questions
- Ensuring your problem is resolved very quickly
VAC Dialer
- Dynamic IVR
- Call Queue
- Skill based routing
- Call Recording
- Work From Home
- Live Monitoring
- CRM Integration
- Available in Cloud and On-Premises More Details
VAC Whatsap Connect
- Send bulk messages
- Run campaigns
- Have multiple Numbers of users
- Assign mesages automatically
- Have chat bot to answer questions
- APIs for integration.
- Make them to visit your website from the message
- Available Only in Cloud
- For Demo
- For Price and More Details More Details
IVR
- IVR is phone technology that automates customer service interactions
- IVR can recognize and respond to touch-tone inputs
- IVR can be integrated with speech recognition, text-to-speech
- IVR reduces wait times and streamlines tasks for customers and operators
- IVR helps provide quick and accurate information
- Available in Cloud and On-Premises More Details
Remote Dialer
- Attend Calls on Mobile Phones
- Helps to see the Incoming Call Details
- Update Status of the Call
- Available in Cloud and On-Premises More Details
VAC IPPBX
- Ranges from 10 to 1000+ users
- No dependency on conventional proprietary EPABX
- Connect PRI / Analog Trunks
- Connect Unlimited SIP Trunks
- Use Android phone as wireless extension
- Enterprises can connect multiple branches
- Available in Cloud and On-Premises
- Robust Operator Panel More Details
Complete Business Suite
- Manages business processes, automates tasks, provides a centralized database, and enables scalability
- CRM software provides a 360-degree view of customer interactions, and improves customer service
- Provides tools for analyzing and visualizing data, enables informed decision-making, improves business performance, and identifies new opportunities
- Use IP Phones / Softphones using No need for additional telephone wiring
- Supply Chain Management (SCM) software: Helps manage the flow of goods and services, optimizes procurement and inventory management, streamlines logistics and transportation, and reduces costs More Details
Remote IPPBX
- Ranges from 10 to 1000 or more users
- No dependency on conventional proprietary EPABX
- Connect PRI / SIP / Analog Trunks
- Use IP Phones / Softphones using No need for additional telephone wiring
- Use Android phone as wireless extension
- Enterprises can connect all branches
- Dynamic Reports
- Available in Cloud and On-Premises More Details
VAC COMMUNICATION SOFTWARE
- Use your existing PRI / SIP / Analog Trunks effectively
- Integrate contact center solution and PBX
- Available in Cloud and On-Premises More Details
CUSTOMER RELATIONSHIP MANAGEMENT - CRM
- Lead Management
- Sales Management
- Support Management
- Hospital Appointment Management
- Real Estate Management
- Integration with Dialer,IPPBX and Whatsap
- Available in Cloud and On-Premises More Details
VAC Lead Management
- Sales leads can be tracked through VAC CRM
- Assign Leads based on performance
- Allows more time to sell
- Leads can be assigned to sales team based on their performance and product knowledge
- Enterprises can connect all branches
- Available in Cloud and On-Premises More Details
Firewall
- Helps to protect your server and system
- Establish a barrier between your internal network and incoming traffi
- Block the incoming traffic by looking into the source of the traffic
- Support Redudancy of Multiple Internet Service Providers
- Can Create VPN for Multiple branches Usage
- Available only in On-Premises More Details
Customer Care
- Greet caller with name with our dynamic IVR
- Gather information by interacting with callers and route the call to the respective agent
- You can set sticky or skill based call routing
- You can also set dynamic routing with CRM assistance through IVR
- Integrated with our CRM can throw pop-up of the caller details
- Available in Cloud and On-Premises More Details
Third Party Software
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We provide API's for intergating any third party software with VAC Solutions
More Details
Gateways / Server / Phones
- Server - to implement any of our software
- PRI Gateway to connect PRI
- FXS Gateway to connect Analog Extensions
- FXO Gateway to connect Analog Trunk lines
- Headset - to Attend Calls on Soft Phones More Details
