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Complete Business Suites
About
Complete Business Suites
The Oracle E-Business Suite applications run on top of the vendor's flagship Oracle Database software. First released in 2001, E-Business Suite was Oracle's first full bundle of ERP and CRM applications; it remains the most widely used line of business applications in the company's product portfolio, despite subsequent acquisitions of various other application vendors and technologies, including JD Edwards, PeopleSoft and Siebel
Like rival offerings from vendors such as SAP and Microsoft, Oracle E-Business Suite was designed to help users manage global businesses, improve decision making, reduce costs and increase corporate performance. E-Business Suite contains application modules that support different aspects of CRM, ERP and SCM operations, including customer service management, financial management, human capital management, project portfolio management, procurement, and value chain planning and execution. Oracle also has pre-integrated its business intelligence applications with E-Business Suite to provide EBS users with BI and analytics capabilities.
Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies to analyze customer interaction and data throughout the customer life cycle.. The aim of CRM is to improve customer service relationships and assist enterprises in customer retention and drive sales growth. VAC CRM software consolidates customer information and documents into a single CRM database so that business users can more easily access and manage it. Automating various work flow processes, such as tasks, calendars and alerts, allows managers the ability to track performance and productivity based on information logged within the system. Thus, VAC CRM, which is far more than just a software application, help businesses optimize processes by streamlining mundane workloads, enabling employees to focus on creative and more high-level tasks.