V Ex Electronics Systems Pvt.Ltd Payment Q-R Code :
Interactive Voice Response (IVR)
About
IVR
IVR Systems
Interactive Voice Response Systems (IVR) uses pre-recorded voice prompts and menus to present information and options to callers. IVR allows users to retrieve information like order status, dispatch status, flight / bus schedules, bank balances, appointment stats, gas bookings, product details and more from any telephone. An IVR system is typically a separate server that contains Digital Signal Processing (DSP) hardware that analyzes and reproduces voice patterns. The IVR server interacts with a phone system through a dedicated connection. The way in which the IVR server is connected to the phone system depends on its capabilities and physical connections.
Product Features:
- Greet Your Customers with a Clear and a Melodious Voice
- Offer a Menu to Your Callers
- Play Your Advertisement When the Caller is in Hold or Queue
- Route Calls to the Callers'Desired team or Extension or Agent Based on their Input
- Greet the Customer,Disconnect the Call and Call them Back
- Greet the Customer and Divert it to Voice Mail During Holidays and After Office Hours
- Provide Your Choice of Call Flow
- Agent Wise Reporting
- Call Analysis