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VAC CRM Integration Guide


Documentation

VAC CRM Integration with 3rd Party Applications and Omni Channels Integration v1.1

1. Website Lead Generation
URL: https://{YOUR_CRM_SUBDOMAIN}/VAC/api/leadgenerator.php
Method: GET
Parameters:

  • name
  • company
  • email
  • phone
  • description
  • source
  • city
2. Mobile Apps Lead Generation
Refer to Website Lead Generation
3. Email Integration
Required Credentials:
  • Email ID
  • Password
  • SMTP Credentials
  • Scenarios
4. Social Media Lead Generation
Refer to Website Lead Generation
5. Call Popup
URL: https://{YOUR_CRM_SUBDOMAIN}/VAC/pop/popupv2.php
Method: GET
Parameters:
  • phone_number={CUSTOMER_NUMBER}
6. Click to Call
Required Information:
  • Agent Number or Extension Number
  • Third-Party PBX or Call Center API
7. WhatsApp Integration
Lead Generation: Refer to Website Lead Generation
Messaging Notifications:
  • API, format, and scenarios required to trigger messages
8. Telegram Integration
Required Information:
  • User Chat ID
  • Format and Scenarios
9. SMS Integration
Required Information:
  • API
  • Template
  • Scenarios
10. Additional Integrations
Any integrations beyond the above will be considered a customization.
Please check with the commercial team for further details.
Note: {YOUR_CRM_SUBDOMAIN} - This is your CRM subdomain provided by VAC CRM.
{CUSTOMER_NUMBER} - This is Customer's mobile or contact number.